Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.  

To start a return, contact us at contact@northwestnonscents.com. Please note that returns will need to be sent to the address provided in email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return, will not be eligible for a refund for return shipping. 

You can always contact us for any questions at contact@northwestnonscents.com. 

Damages and Issues 
Please inspect your order upon unboxing and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@northwestnonscents.com.